Wednesday, June 28, 2006

Another rant... gee, what a surprise.

I just got a bill for over $1000. Grrrr! Here's the backstory:

In January, I started doctor-prescribed physical therapy. I went at least twice a week, every week. This continued through the first part of April.

At the end of the first few sessions, I tried to pay for my portion. They told me that they would bill me, because it had to go through my insurance company first. After they knew how much the insurance company was going to pay, then they would bill me for the rest. I already knew my insurance company was going to pay 80%... but whatever.

After the first month or so, I asked them again if I could start making some payments. I had not received any bills at home. The answer was always no, because they were still waiting on one thing or the other.

When I first started getting my insurance papers on the PT sessions, I noticed that they were indeed paying 80%, but that there was also an allowance. This PT place was a member of the approved network, so there were allowances in what they could actually charge me. Okay, great. If you've ever had to read your insurance pages, you know they can tend to be a little cryptic... but these actually made sense to me.

After February came to a close, I still hadn't received any bills. I inquired again, and the new girl at the reception desk was pretty clueless. She said something to the effect that it probably meant the insurance allowance was enough to cover all the charges. I wasn't going to take her at her word, so I pleaded with her to ask their billing specialist to call me. Never happened.

So now, almost 7 months after I started, and a good two and half months after I finished all PT, I now FINALLY get a bill. For over $1000. Due July 19.

Yeah, well they can just suck it. I'm going to call them to say they can just piss off. I would gladly have paid them along the way, but there's no way in hell I'm going to dig up $1000 to pay them in full now. Not after all the times I asked if I could make some sort of payment.

I know insurance companies can drag their feet about finally sending their portion of the bill... mine seems to be notorious for doing that. However, if you have someone BEGGING you to let them pay their portion, it seems to me it would be a lot easier to issue them a check on the off chance that there was an overage. Now they're going to have to accept a payment plan from me.

This is the kind of stuff that really, REALLY pisses me off.

12 comments:

Greg said...

We've got an allergist that pulled this same sh*t on us about a month ago. We wanted to pay a LONG TIME AGO, but they wouldn't let us!! What kind of business tells their customers, "Oh no, we don't want your money now"?!?!?!

So stupid.

Greg said...

[Oh, P.S. I've got a radio gig starting this August. I'll post details on my blog soon. Hope I catch you tuning in every once in a while!!]

Master Peebody said...

Stuff them. I'd being going in there giving them a piece of my mind. Make sure you get the right person though, no point in yelling at someone who and nothing to do with it.

goldennib said...

Insurance and doctors - yuck. Yesterday, one of our employees came to me to say his wife couldn't make an appointment with the dentist because his account was closed since May 31. I was puzzled. I didn't do anything to cancell him. I pulled the bills from A/P and they were all paid up through July 31 and he was listed. So, I call the insurance company. I apparently sleep cancel insurance policies. They acknowledged we were paid through July but they tried to convince me that I called and cancelled in May. Yeah, brilliant.

Ludicrousity said...

That is super dodgy. Tell them you'll pay them in hugs. That oughtta work.

Stinkypaw said...

...and it should really piss you off - it's just wrong. The PT office should accept your payment plan since they're the ones who waited to bill you, months after the treatments were done. One of my client if a PT office, and everytime I go there, it's a big mess of confusion, so what's happening to you isn't surprising to me at all. They should not refuse your terms, like they shouldn't have refused your payments in the first place.

Stinkypaw said...
This comment has been removed by a blog administrator.
hannah said...

You got physical the-raped.

Fling a stretch band at them, pop their exercise balls, and scream "Get me a beer!" as you exuberantly exit their office without making so much as a payment.

Guinness_Girl said...

That? Is ridiculous! What a-holes.

don't call me MA'AM said...

You're all right. I'm not going to let them get by with this one. Grrr. Super Grumpy to the rescue. ha!

Greg: you bet! I'll watch for your post.

Paisley said...

We refinanced our house last year and didn't notice that we didn't have an escrow account set up (we thought we did because we always have had one, but our mortgage was sold a couple of times and I think that got messed up)and we just got a PAST DUE notice for our property taxes for $1,000. It said Second Notice. We never got the first notice. We can't set up the escrow account until it is paid in full. Sucks.

Sorry your bill is so high. That totally sucks.

:(

Paisley said...

We refinanced our house last year and didn't notice that we didn't have an escrow account set up (we thought we did because we always have had one, but our mortgage was sold a couple of times and I think that got messed up)and we just got a PAST DUE notice for our property taxes for $1,000. It said Second Notice. We never got the first notice. We can't set up the escrow account until it is paid in full. Sucks.

Sorry your bill is so high. That totally sucks.

:(